ISO INDIA gives utmost importance to complaint resolution, whenever it is brought to our notice through any media like personal visit, tale-call, Email or letter. Complaint may be lodged by any interested party against behaviour or working of our personnel at ISO INDIA office or By E–mail to firstname.lastname@example.org
All complaints are initially looked by the C E O, who assigns responsibilities of investigation and resolution to appropriate employees or empanelled personnel. Summary of action taken to resolve complaint is recorded in the Complaint disposal register in SMR-6 (ISO INDIA/F/Complaint). The complainant is updated about action taken.
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